Booking & Store Policies

At Rejuvia Beauty & Aesthetics we value your time as much as our own. The following policies keep bookings fair for everyone and protect the time we set aside especially for you. By booking an appointment with us, you agree to these terms.

1.Deposits

• A deposit is required to secure all online bookings.
• The deposit is tiered to the value of the service booked:
  • Standard treatments (facials, brows, waxing, lashes): a 20% deposit.
  • Advanced treatments and packages (lash extensions, procell Microchanneling courses, MediLUX LED packages, advanced facials and multi-treatment plans): a deposit of up to 50%.
• Your deposit is applied toward the cost of your treatment.
• A deposit is only retained where a late cancellation or no-show causes us a genuine loss, as set out below. It covers the reserved time and preparation we are unable to fill at short notice.

2.Card on File

To secure your booking we may also hold your card details through our booking system, Timely. These details are stored securely and encrypted by Timely’s payment provider, not by Rejuvia, and are kept strictly confidential. By providing your card you authorise us to charge any cancellation or no-show fee that applies under this policy.

3.Cancellations & Rescheduling

We understand plans change. To give your appointment to someone else, we ask for reasonable notice:

• Standard appointments (facials, brows, waxing, lashes): at least 24 hours’ notice. Cancellations or reschedules with less than 24 hours’ notice may incur a fee of up to 50% of the service price, to cover our reserved time and preparation.
• Advanced treatments and packages (procell, LED, lash extensions, multi-treatment plans): at least 48 hours’ notice. With less than 48 hours’ notice, your deposit may be retained to cover our reserved time and preparation.

4.No-Shows

Failing to attend without notice means we lose that appointment time entirely. Where this happens we may charge up to 50% of the service price to the card on file, less any deposit already paid, to cover our reserved time and preparation.

5.Repeat Late Cancellations

If short-notice cancellations happen more than once, we may require full prepayment to secure future bookings, or decline future bookings.

6.Illness & Emergencies

Life happens, and we’d always rather you stayed home when unwell. If you’re sick or have a genuine emergency, please contact us as soon as you can and we’ll do our best to reschedule with minimal or no fee, at our discretion.

7.Late Arrivals

Please arrive on time so we can give you your full treatment. If you’re running late, let us know. Arrivals more than 15 minutes late may mean your treatment is shortened to avoid affecting the next client, or treated as a same-day cancellation if it can no longer proceed. The full service price still applies.

8.Patch Tests & Medical Disclosure

Some treatments, including procell Microchanneling, MediLUX LED, advanced facials, lash extensions and tinting, require a patch test and/or a completed consultation form before we proceed. Please disclose any relevant medical conditions, medications, allergies or pregnancy. For your safety we may decline or reschedule a treatment where it is not appropriate to proceed; in these cases the cancellation fees above will not apply.

9.Gift Vouchers

Gift vouchers do not expire and may be redeemed against any service. They are not redeemable for cash, and lost or stolen vouchers cannot be replaced.

10.Refunds & Your Consumer Rights

Your rights under the Australian Consumer Law always apply and nothing in this policy limits them. If you are not happy with a treatment, please let us know within 7 days so we can assess it and put things right. We do not offer refunds for change of mind on services that have been provided.

11.Privacy

We collect personal and health information only to deliver your treatments safely and manage your bookings. It is handled in line with the Privacy Act 1988 (Cth), kept confidential and never sold. Payment details are held securely by Timely’s payment provider.

12.Photography & Social Media

We love sharing our work. We will only photograph or post images of you or your results with your explicit consent, and you may withdraw that consent at any time.

13.Minors

Clients under 18 require a parent or guardian’s written consent, and a parent or guardian must be present for treatments on clients under 16. Some advanced treatments are not available to minors.